Dispatch of orders is usually within 1 to 5 working days (Mon to Fri) from receipt of the order, and an automated confirmation email will be sent to your email address on the day of order. (If you do not receive our automated order confirmation within 24hr or the order please notify us immediately – please note they can sometimes be filtered out, so do check your bulk/spam mail folders and mark ‘not junk’ if required.)
Upon dispatch, throughout mainland UK the order will be despatched using: • Royal Mail Recorded Delivery for orders under £75 • Royal Mail Special Delivery for orders over £75 • In the event that a courier service is used, delivery will be ‘Next Day’ (Mon to Fri), Please note there will be a extra charge for this service.
For orders outside of mainland UK the order will be despatched using: • Royal Mail International Signed For for orders under 2kg • Parcel Force will be used for order over 2kg. We have arrangements with DHL, UPS and Fedex, if you wish to use any of these courier, please call us on 0844 815 4840 for a quotation.
Please note rural areas, islands and highlands, may take a little longer (usually only an extra day or two). Standard weekday delivery times are between 8:30am – 6:00pm.
Please note that the courier firm is unable to provide special timed deliveries, or Saturday delivery. It is a normal Next Day courier service and their drivers are NOT able to accommodate special arrangements (e.g. calling our customers individually ahead of time, etc) so please bear this in mind when specifying instructions.
If no delivery attempt has been made within 5 days of the order within the UK, please inform us AS QUICKLY AS POSSIBLE and we will contact the courier firm to request further information on the consignment status. For international delivery we have to allow 21 Days, but usually the deliveries are within 7 days.
Delivery is not possible on a Saturday, Sunday or Bank Holidays.
Free Delivery – When the website offers the promotion “Free Delivery” the goods will be despatched on a 3 Day Recorded Service with Royal Mail. Note Free Delivery is not offered on International Deliveries.
UK Delivery Charges We offer exceptionally competitive service to our customers. Our delivery will cost £5 per order, regardless of size and value of the order.